Call Center Lead

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Become an Assembler! We are looking for a Call Center Lead to join our Physician RCM division. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further!  We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.  

This is a full-time, non-exempt position reporting to our Senior Director of Operations.

What you'll do

  • Answer patient calls/questions.
  • Updating and billing insurance.
  • Take Credit card payments.
  • Trying to resolve any concerns/issues on patient accounts.
  • Work with collection agencies for requests to remove from collections.
  • Respond to Attorney requests for balances and correspondence as well as update and bill insurance.
  • Primary escalation from our Call Center staff
  • Answering escalated phone calls from our Call Center offshore team
  • Assist in educating the offshore call center staff.
  • Update patient demographics.
  • Other tasks and projects as determined by your manager.

What we're looking for

  • NextGen experience a plus
  • Medical Billing background
  • Excellent communication skills and professional demeanor
  • The ability to work under tight deadlines.
  • Strong written and verbal communication skills with customer service focused aptitude
  • Detail-oriented individuals who are team players highly self-motivated.
  • Teamwork and collaboration skills
  • Time management and organization skills  
  • Integrity to maintain confidentiality when working with sensitive business data.
  • Ability to function well in a fast-paced and at times stressful environment.  
  • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.  

Why join the team?

  • Be part of something special! We are growing both organically and through acquisitions.
  • Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
  • Ongoing training and development programs
  • An environment that values transparency
  • Virtual and in-person events to connect with your team.
  • Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.


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