Client Services Manager

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Affiliated Professional Services (APS), an Assembly Health company, is looking for creative and motivated problem solvers who will partner with our organization to meet our objectives. If you are looking for a company that is focused on being the best in the industry and love being challenged and make a direct impact on our business, then look no further! Weare adding to our motivated team that pride themselves on their strong critical thinking skills, dedication, team focused mentality, and our “can-do/go-getter” attitude.

What you'll do

·       Manages client group as assignedby the Director of ClientServices

·       Manages communication/client relationsbetween APS and practice administrators/managers

·       Ensures the highestphysician practice satisfaction through client needs assessment and qualityassurance review

·       Regularly monitors the revenue cycleto identify trends,investigates, and communicates those trends toclients and APS operations as necessary

·       Routes practice/client requeststo appropriate department for resolution/action

·       Provides client with timely data on a broad varietyof requests

·       Interfaces with clientsto improve/streamline the flow of work from practice to APS.

·       Schedules regular meetingswith clients and internal APS departments / staff

·       Communicates regularly with internal departments to maintain consistency, identify potential areas for improvement and shareinformation.

·       Meets with prospective clients to promotenew business for APS.

·       Maintains compliance with governmental and industry requirements.

·       Makes Recommendations to the Directorof Client Services.

What we're looking for

·       Bachelor’s degree in related field.

·       Minimum five years’experience dealing with group practices / practice administrators, preferably in a third-party billing environment.

·       Strong knowledge of Microsoft Officesuite

·       Knowledge of medicalbilling compliance guidelines

·       Familiarity of physicianpractice and medicalbilling operations

·       Prior Medical billingexperience

·       Customer/client service traininga plus

·       Ability to grow with a company, travelon a regular basis, motivateothers, communicate in aprofessional manner, and multi-task

·       Solutions oriented, professional attitude, team player,exceptional communication skills (written and verbal), and ability to thinkanalytically

·       Ability to partnerwith the APS team as well as the client

Why join the team?

·       We pay you for your initiative! Competitive base compensation. 

·       Be part of something special—we are in high growth mode through organic growth and Acquisition. 

·       Standard medical, vision, and dental benefits and 401K.  

·       Paid Time off to enjoy your time away from the office. 


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