Customer Service Professional

Apply directly or send your resume to recruiting@assembly.health

Preferred Podiatry Group (PPG), a member of the Assembly Health family of companies, is a nationally recognized leader in Podiatric Healthcare services for long-term care and nursing home facilities. We are looking for an analytical, motivated problem solver to join our team of Facility Service Representatives (FSRs). Facility Service Representative make sure our Podiatrists are set up to perform their job and take great pride in knowing that patients are receiving the care they need and enjoy delivering world class customer service to Podiatrists and Nursing Home staff. If you are looking for a company that is focused on being the best in the industry and love being challenged with the opportunity to grow your career and make a direct impact on our business, then look no further!  We are expanding and looking to add to our motivated team of individuals that pride themselves on their strong critical thinking skills, dedication, team focused mentality, and our “can-do/go-getter” attitude.

What you'll do

  • Customer Delight: Engage with nursing homes daily via the phone, email, and text, and make sure all questions are addressed in a timely fashion. Our representatives are managing 100 inbound calls, performing 25 outbound calls, and sending 50 emails a day.
  • Escalation management: Help assure facilities that we are doing the best job we can by resolving issues that arise
  • Technology management: Work with our technology platform in Salesforce to determine the appropriate next action to be taken, and ensure that all the information is entered in our platform on a timely, consistent basis
  • Information gathering: Conduct outbound calls with both Physicians and Nursing Homes to make sure they have all the information they need for a visit
  • Partnering with the Logistics Coordinator: Relay scheduling changes back to our Logistics Coordinators
  • Consent Form Gathering: Make sure all the patients that are eligible for a visit submit the proper paperwork, so our Podiatrists can see them

What we're looking for

  • Individuals who take great pride in helping elderly patients receive the care they need
  • High School diploma or equivalent required, College degree preferred
  • 2+ Years’ experience in a Customer Service role (retail, restaurant, hospitality, call center)
  • Ability to work in a high call volume environment
  • Strong written and verbal communication skills
  • Detail-oriented individuals who are team players and self-starters
  • Experience with Salesforce preferred
  • Experience with EMR / EHR preferred
  • Adaptable to change and willingness to learn different processes

Why join the team?

  • Family-oriented culture.
  • Flexible schedule. 100% remote flexibility with half-day Fridays.
  • Option to work overtime post ramp-up period.
  • Medical, dental, and vision insurance offered along with a simple retirement plan
  • Two weeks of PTO plus six paid holidays.

Application

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